Please follow the steps below to return your purchase:
- Please contact your customer service representative to let them know that you would like to return your item. If you do not have your invoice you may print and send your email order confirmation. Please indicate the products you wish to return or exchange. If exchanging, please also include the product(s) you would like an exchange for. We will call you if additional funds are required for the exchange order. If you do not have your invoice please contact our team via chat on our page www.jenniferbradley.com
- Jennifer Bradley is not responsible for return shipping costs. Please make a copy of your invoice and keep for your records.
- The return must be postmarked within 30 days of receipt of the product, and the product must be mostly full. Multiple exchanges or returns will not be allowed. Only one full refund per person.
- Please ship the products to the address below to ensure that your return remains eligible for a refund.
- For all Jennifer Bradley product returns, please use the following address:
We will notify you via email once your refund/exchange has been processed.
- All bundled items (from Kits, Sets, Collections, numerous products for a lower price) must be returned with all components and unopened for a full refund. If returning one item from a purchase of Kits, Sets or Collections at a discounted rate will you receive an exchange of equal or lesser value only.
- Purchases made with any payment plan company: Flexible payment plans are eligible for refund or exchange of equal or lesser value as long as the product is 100% paid off. Any refund or exchange will incur a $10.00 refund/exchange fee. No refunds on orders over $200 some exceptions may apply.
- Shipping fees, duties, taxes and/or customs fees are non-refundable.
- Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles. If your credit card has expired prior to your return request, we may offer a Jennifer Bradly credit instead.